Policies and procedures provide a framework in which decisions can be made. They help us to standardise our practice and improve our service.  We believe we should be transparent in the way we operate. Here you can find our policies and procedures. They set the boundaries and outline the steps we use to accomplish specific tasks within which we operate.

We consult with our clients and staff to get the most useful feedback and we adapt, accordingly. All staff are required to follow these policies and procedures which also reflect the philosophy of our organisation. They include: